Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
What is the material of the cases?
Every case is wrapped in premium Italian suede — the same class of material you'll find lining the interiors of luxury sports cars. Soft to the touch, durable in the hand, and it ages beautifully instead of wearing out.
Do you really offer 14 Days Money Back Guarantee?
Yes. If you're not happy with your case, contact us within 14 days of delivery and we'll refund you in full. The case should be unused and in its original condition. Note: personalized cases (custom text or images) are made specifically for you, so they're excluded unless there's a defect or production error.
Can I choose the design and the color of the case?
Absolutely. Every model comes in a range of suede colors — just pick your iPhone model and browse the available shades on the product page. What you see is what arrives.
Can I customize my case? Like adding something personal to it?
Yes! That's our favorite part. Our live configurator lets you add your own text in multiple fonts, or upload an image, and see exactly how it looks on the case in real time before you order. Initials, a name, a date, artwork — make it yours.
Are Velvet Shieldz cases MagSafe-compatible?
Yes. Every case has a built-in magnet array, so MagSafe chargers, wallets and accessories snap on exactly like they would on a bare iPhone.
Do you ship Worldwide?
Yes, we offer worldwide shipping.
How can I contact customer support?
Email us anytime at team@velvetshieldz.com or message us on Instagram @velvetshieldz.
We respond within 24 hours on business days.
Can I track my order?
Yes. As soon as your order ships, you'll receive an email with your tracking number and a link to follow it.