Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
What is the material of the cases?
Every case is made of Original Italian Alcantara leather. The same material used in the most luxurious sports cars, like Porsche, Ferrari and many more.
Do you really offer 14 Days Money Back Guarantee?
Absolutely! If for any reason you do not love your case, you are free to send it back and get a full refund!
Can I choose the design and the color of the case?
Yes, we can make any design at any color that we have for every iPhone model.
Can I customize my case? Like adding something personal to it?
Definitely! We offer totally customizable cases in our "Customize my case" page, or you can add your touch to the existing designs.
If you would like to add something to your order please send us an email at info@velvetshieldz.com
Are Velvet Shieldz cases MagSafe-compatible?
"Yes, all our cases are MagSafe-compatible, and we’ve made sure that the magnets we use are nothing less than the best you can find!"
Do you ship Worldwide?
Yes, we offer worldwide shipping.
How can I contact customer support?
Our customer support team is here to assist you Monday to Friday 8am-8pm. You can reach us through the "Contact Us" section on our website, or just straight away send us an email at info@velvetshieldz.com
Can I track my order?
Yes, once your order is processed and shipped, you will receive a confirmation email with the tracking information.