Last updated: July 7, 2026

At VelvetShieldz, we want your experience to feel considered from the moment you order to the day your case arrives. Below is everything you need to know about how we prepare and deliver your order.

Processing Time

Orders are prepared for shipment within one to three business days, including personalized and engraved cases. Weekends and public holidays are not counted. During launches or promotions, processing may take slightly longer, and we appreciate your patience.

Shipping Methods

We offer delivery options that vary by destination, including standard and express shipping. The methods available to you appear at checkout based on your location and the items in your order.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address, the weight of your order, and the shipping method you select.

Delivery Time

Delivery times vary by region and by the shipping option chosen. Factors outside our control — weather, customs processing, or carrier delays — may extend delivery. Tracking details are provided with every order once it has been dispatched.

Tracking Your Order

Every order ships with tracking. Once your order leaves our facility, you will receive a tracking number by email so you can follow it to your door. If your package arrives damaged, contact us within 7 days of delivery with photos and we will resolve it.

Address Changes

If you need to update your delivery address after ordering, please contact us as soon as possible and we will do everything we can to help. Once an order has entered the shipping process, we cannot guarantee changes.

Refused or Undeliverable Parcels

If a parcel is refused or cannot be delivered and is returned to us, we will refund the product price but not the original shipping cost.

Questions

For anything about your shipment, contact us at team@velvetshieldz.com and we will get back to you as quickly as we can.